Avon Cookie Policy

What Cookies Do We Use

Below we list the different types of cookies that may be used on the Site. Cookies can be categorised into 4 main types.

Strictly Necessary Cookies.

These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. The table below sets out some examples:

Performance Cookies.

These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. The table below sets out some examples:

Functionality Cookies.

These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. The table below sets out some examples:

Targeting or Advertising Cookies.

We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognise a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Note that to the extent information collected through cookies constitutes personal information, the provisions in our Privacy Statement apply and complement this Cookie Policy.

What Cookies Do We Use

Below we list the different types of cookies that may be used on the Site. Cookies can be categorised into 4 main types.

Strictly Necessary Cookies.

These cookies are essential for the Site to work and enable you to move around it and to use its services and features. Without these cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features that you have specifically requested. The table below sets out some examples:

Performance Cookies.

These cookies collect information about how visitors use the Site. The information collected is anonymous and is only used to improve how the Site works. For example, such cookies show us which are the most frequently visited pages on the Site, help us record any difficulties visitors have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. The table below sets out some examples:

Functionality Cookies.

These cookies allow the Site to remember choices you make when using the Site. Such cookies enable us to provide enhanced, more personal features, for example, they can remember your marketing preferences, such as opting in or out of marketing emails. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the Site that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites. The table below sets out some examples:

Targeting or Advertising Cookies.

We may use third party advertising companies to serve ads when you visit our Site. These companies may place or recognise a unique cookie on your computer or mobile device. These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information is shared with other organisations such as advertisers.

Note that to the extent information collected through cookies constitutes personal information, the provisions in our Privacy Statement apply and complement this Cookie Policy.

Privacy Statement for Representatives/Consultants and Sales Leaders/ Business Leaders

1. Who is responsible for your personal information

This Privacy Statement applies to the personal information of Avon Justine Representatives/Consultants and Sales Leaders/ Business Leaders. References to “Avon Justine”, “us”, “we” or “our” in this Privacy Statement mean Avon Justine (Pty) Ltd, 56 Lotus Road, Gallo Manor who is a controller of your personal information. This means Avon Justine will decide the purposes for which and the ways in which your personal information is processed.

Depending on your role, your personal information may also be processed by Sales Leaders/ Business Leaders as independent controllers of your personal information. This means that Sales Leaders/ Business Leaders may, independently from Avon Justine ’s business operations, process your personal information for purposes they decide and in ways that they decide. For example, your personal information may be processed by Sales Leaders/ Business Leaders to enable them to support your Avon Justine business. Sales Leaders/ Business Leaders will generally use your personal information in a way which is compatible with this Privacy Statement. If they use your personal information in a different way, they are required to provide you with further privacy information to comply with their own legal obligations under data protection laws.

When using the term “personal information” in this Privacy Statement, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. We obtain this information either directly from you or from Representatives or Sales Leaders/ Business Leaders who may provide it to us. We may collect the following personal information about you:

Personal information we collect about you

We may use Personal Information:

1. Your name and contact details (title, surname, first name, any other name(s), postal address, an alternative delivery address, e-mail address, telephone numbers);
2. Your date of birth;
3. Your banking details;
4. Information on your purchases from Avon Justine, commission and discount records and your reporting line information, as well as information about your preferences for particular types of products
5. The communications you exchange with us (for example, your emails, letters, calls, or posts and messages on social media. This may include communications with Sales Leaders/ Business Leaders which are shared with us);
6. Information about how you use our website or our mobile app. We use cookies and other similar technologies (such as Flash LSOs and pixel tags) in our website and mobile app. Cookies are small pieces of information stored by your browser on your computer's hard drive. They enable you to navigate on our website or app and allow us to provide features, such as keeping you logged in to our website. For more information on how we use cookies and how you can remove them, read our Cookie Policy at www.avon.co.za ; alternatively, www.justine.co.za;
7. Identity verification and credit checks (via use of a Credit Reference Agency)
8. for our internal business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our services, identifying usage trends, and determining the effectiveness of our promotional campaigns;
9. to allow you to participate in sweepstakes, contests and similar promotions and to administer these activities (Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully);
10. to complete and fulfill your order, or otherwise provide you with products or services, for example, to process your payments, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service; and
11. to allow you to send an e-mail to other people through our "send to a friend" type functionality. (By using this functionality, you are telling us that you are entitled to use and provide us with your friend's name and e-mail address for that purpose. Your friend's information will only be used to send the forwarding e-mail and is not saved in our databases.);

How and why we use the personal information that we collect

We may disclose your Personal Information:

1. For Representatives/ Consultants and Sales Leaders/ Business Leaders, we use your personal information for the following purposes: To fulfill your orders, provide appropriate commissions, discounts and incentives and manage your Representative account.
2. If you object to the use of your personal information to fulfill any of the purposes set out above, please contact us. Whilst your decision to provide your personal information to Avon Justine is generally voluntary, if you do not provide certain information Avon Justine may not be able to accomplish some of the purposes outlined in this Privacy Statement. For example, we need to know your name and postal address before we can post products to you, and we need to know your payment details so that we can take payments from you when you buy products.

How we may share or transfer the data we collect

We may use Personal Information:

1. Avon Justine customers
2. Avon Justine Sales Leaders/ Business Leaders;
3. other Avon Justine group companies (for a list of the these companies see http://www.Avon Justine company.com/world/index.html ); suppliers providing services to us in order to help us run our business and improve our services and your independent sales representative experience (such as credit reference agencies that perform credit and identity checks for us); and government authorities.

This sharing will be for the purposes set out above or to comply with specific legal obligations to which we are subject.

If you choose to link to third party websites via our website, third parties may collect information about your use of our website. Similarly, where you choose to interact with Avon Justine content on social media, third parties may collect information. Information collected by third party social media services is governed by the privacy policies of those third parties. Where you are directed to a third party’s website by Avon Justine, Avon Justine is not responsible for the processing of your personal information by any third party

How long we keep your personal information

When you place an order with us, we use your personal information to fulfill that order and provide appropriate commissions, rebates, discounts and incentives. This is to meet our contractual obligations to you. We may also use your information to carry out an identity check before we provide you with credit for our products and a credit check to pursue or defend any legal claim, including to pursue any debt owed by you, in order to meet our business interests in ensuring we can exercise our legal rights appropriately

To communicate with you and manage our relationship with you

We may contact you by email, SMS or telephone for administrative or operational reasons, for example in order to send you confirmation of your order and your payments. This is to meet our legitimate business interests in sharing relevant information with you, and ensuring you are up to date with your orders

To personalise and improve your Representative/ Consultant experience

We may use your personal information in order to tailor our service to your needs and preferences and to provide you with a personalised Representative experience. For example, you may provide us with specific delivery preferences about where your order should be left. We may also collect information on how you use our website. This is to meet our business interests in showing you products that will be most useful to you, and to answer any questions you have most effectively

To inform you about our products and offers that you may like

To help you sell Avon Justine products to your customers, we may contact you by email, SMS or telephone about our products and offers. We may use the information we have about you (including your purchasing history) to build a profile about your preferences and to send you products and offers tailored to you to ensure that we run our business most effectively. If you do not want to receive marketing communications from us, please contact us

To improve our services, fulfill our administrative purposes and protect our business interests

The business purposes for which we will use your personal information include accounting, billing, audit, ID verification, fraud screening, safety, security and legal purposes, statistical and marketing analysis, systems testing, maintenance and development. This will include the use of your personal information to comply with our legal obligations, for example, our obligation to maintain tax records. Where there is no specific legal obligation we are required to meet, we process this personal information to meet our legitimate interests in managing our business and keeping our records accurate and up to date

If you are a Sales Leader/Business Leader, in addition to the purposes set out above, your personal information may be used by Avon Justine to support the businesses of other Representatives/Consultants and Sales Leaders/ Business Leaders, and in particular the reporting of sales performance data. Your personal information will be used and stored by Avon Justine for the length of your association with Avon Justine and for a length of time needed after to take into account any ongoing obligations we may have (e.g. to store the information for accounting purposes) or the length of time given to commence or defend any legal claims. If you would like more specific time-scales please contact us. We will stop processing your data for direct marketing, including profiling activities, if you object to such processing of your data or if you withdraw your consent to processing, where your consent has previously been obtained.

Your responsibilities

To ensure that we can keep your personal information up to date, please inform us promptly of any changes to your personal information. As an independent sales representative or consultant, you are legally responsible for the personal information that you hold through the course of your business belonging to customers, Representatives/ Consultants, Sales Leaders/ Business Leaders and any other individuals. You agree to comply with all applicable data protection laws in respect of the personal information collected, received, processed and stored by you. You will not use any personal information for any purpose which is incompatible with this Privacy Statement

Your rights

You have a right to request access to the personal information that we hold about you and to have any inaccurate personal information we hold about you rectified. You may also have the right to restrict the processing of your personal information, to port your personal information to another controller or to have your personal information erased

If you have an issue or complaint about how we handle your personal information, please contact us. In the event we are unable to resolve the issue then contact your local data privacy supervisory authority.

How to contact us

If you have any questions, comments or requests regarding this Privacy Statement please write to us on the address(es) provided in this website.

Changes to this Privacy Statement

We may make changes to this Privacy Statement from time to time. We will publish any new version of this Privacy Statement on our website.