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Returns Process

You need to return your products using the same channel as you ordered them. I ordered my products online paid Avon directly, and received my order directly from Avon. Express delivery, standard delivery or collection point. Returns are Free within 14 days, and refunded within 7 days of receiving your completed documentation How do I return my product?

Step 1: Complete the returns slip, available on your original invoice, and place the picking slip and your item/s in the original Avon box that your order was delivered in.

Ensure the goods are in a good condition for us to process your refund, seal the box well

Step 2: Once your return is accepted, the courier will contact you and arrange collection at your earliest convenience

When the courier arrives to collect, hand over the sealed box with your picking slip and item/s for return inside.

Step 3: Your return will be received by us for validation and processing.

Step 4: Refund will be processed within 7 days

Should you wish to query this return, contact us on Customer.sa@avon.com and use your Customer ID as a reference. You can place a new order on our website at your convenience to replace the item if we have stock available.

Please note

• The products should be returned to Avon within 14 working days of delivery of the goods.
• Products should be returned in good condition to qualify for a refund.
• For a full refund on products with a gift, please return both or your refund will not be processed.
• Once you receive your returns form, please indicate on it what your reason for returning is based on the following:

Damaged items (Eg. Bottle broken, Bag Torn) o Allergy / Skin irritation o Wrong colour / Item looked different on the website o Product didn’t work (Eg. Aerosol broken) o Wrong Size o Duplicate Order (Received 2 orders the same)

Product not in my delivery box If an item you ordered is not the box? Simply Follow the returns process above, and indicate within the reasons for return that the product was not in your delivery box. 

I shopped with my local online Representative. How do I return or replace a product?

Simply contact the Representative you ordered from directly to arrange your refund and return.

I've changed my mind about my purchase. What are the conditions of return?

Please return your products via the original delivery method (i.e. your local Representative)

The products should be returned to Avon within 90 days from Representative invoice date

What’s the 100% guarantee?

OUR THREE MONTH GUARANTEE If for any reason your Avon Justine product does not satisfy your expectations, it will be exchanged for another or the purchase price will be reimbursed. The guarantee is valid for three months from the date of invoice. How do I return a product?

The returns process depends on the channel through which the product was delivered to you.

I purchased my product from my representative and paid her directly If your product was delivered to you by your representative, please contact them and make arrangements for a return. She will refund you directly. If you are unable to reach your representative because she is no longer active, please contact us and provide her name and cell phone number.

We will put you in touch with her representative leader, who will manage your return and refund directly with you. Your product must reach the representative within the three month guarantee period. I purchased and paid for my product online and it was delivered to me via courier If you received your product from our courier, you should return it via courier.

Please email us at avoncustomer.sa@avon.com. We will guide you through your options and process your refund. Your returned product must reach us within the three month guarantee period. This guarantee does not affect your statutory rights. For any queries or service concerns, please contact us at 0860 10 23 45. We want you to be completely satisfied with your purchase. Therefore, your satisfaction is 100% guaranteed. We'll be glad to exchange your item or refund the full price if you choose to return it from Representative invoice date. Special terms apply to certain products but these are clearly indicated. The Avon guarantee is in addition to your statutory rights. For a full refund on products with a free gift, please return both or your refund will not be processed.

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